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Plumbing in Nashville, TN

The plumber people remembered when the pipes burst.

Local Services Ads brought in price shoppers. Freeze-prep posts turned this company into the plumber people remembered when the pipes actually burst.

Family-owned plumbing company, 7 staff. Told by Brianna, owner.

Illustration of a plumber working on the pipes under a kitchen sink while the homeowner chats with a coffee mug
Leads from the groups
162
over 11 months
Leads a month, once running
18.1
Cost per lead
$68
was $58 from ads
Close rate
61%
99 jobs closed
Closed revenue
$80k
$10,967 spent
Return on spend
7.3x
revenue ÷ fees

The business

Brianna and her husband run four trucks. Drains, water heaters and leak repair make up most of the work, with a few repipes a year in older East Nashville homes.

In business
11 years
Average ticket
$780
Tracked
Jun 2025 to Apr 2026
Service area
Hendersonville, Mt. Juliet, Franklin, Smyrna and Donelson

Before

Most Local Services calls opened with “what do you charge to snake a drain?” and ended when the caller found someone $20 cheaper.

Where leads came from
Google Local Services Ads
Referrals
A plumbing supply house that passes along names
Google Local Services Ads
$3,000 a month
Typical cost per lead
$58

What we did

We got Brianna into 158 local groups and posted about 13 times a week across them: tips, offers and finished jobs, with every comment and message answered the same day. A few of the groups:

  • Hendersonville Happenings
  • Mt. Juliet Moms
  • Franklin TN Neighbors
  • Donelson Hermitage Community

What worked for plumbing

  • Freeze-prep posts before the first hard freeze: which faucets to drip and how to find the main shutoff.
  • A water heater post showing how to read the install date from the serial number, with a replacement offer for tanks over 12 years old.
  • A Thanksgiving post about grease and garbage disposals that got shared in a dozen groups.

Results

Leads per month from group threads, Jun 2025 to Apr 2026

Jun: 2 leadsJul: 5 leadsAug: 10 leadsSep: 14 leadsOct: 16 leadsNov: 19 leadsDec: 15 leadsJan: 23 leads23Feb: 20 leadsMar: 17 leadsApr: 21 leads21JunJulAugSepOctNovDecJanFebMarAprJun: 2 leadsJul: 5 leadsAug: 10 leadsSep: 14 leadsOct: 16 leadsNov: 19 leadsDec: 15 leadsJan: 23 leads23Feb: 20 leadsMar: 17 leadsApr: 21 leads21JunAugOctDecFebApr
Leads per month, plumbing in Nashville, TN
MonthLeads
Jun2
Jul5
Aug10
Sep14
Oct16
Nov19
Dec15
Jan23
Feb20
Mar17
Apr21

January hit 23 during a four-day freeze, mostly Messenger DMs from people who had saved the drip-the-faucets post. December was slower at 15, since most calls that month were from existing customers.

Google Local Services Ads compared with the groups
MeasureBeforeWith the groups
Monthly spend$3,000$997
Cost per lead$58$68
Leads that became jobs38%61%
Cost per closed job$153$111

Along the way

  1. Week 5

    First water heater job, booked from a comment on the serial-number post in Mt. Juliet Moms.

  2. Month 6

    Thanksgiving weekend: 7 drain calls from one disposal post.

  3. Month 8

    23 leads during the January freeze, the most in any month.

“The freeze posts did it. Everybody remembered their pipes bursting two winters ago, and we were the ones who told them to drip the faucets this time.”

BriannaOwner, plumbing in Nashville, TN

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